Portability Process

What is Portability?
Portability is the process that allows an eligible Housing Choice Voucher (HCV) applicant or participant to move anywhere in the United States where there is a housing agency operating the federal HCV program.

Port Out Process
Portability Move Out (Port Out) is when an eligible family moves from Orleans Parish to another city or parish.

  • If you wish to Port Out, you must contact your Housing Specialist to advise of the request.
  • Your Housing Specialist will determine if you are eligible.
  • Applicants must have received their voucher and lived in Orleans Parish when they registered on the waiting list.
  • Participants must be eligible to receive a voucher to move.
  • If eligible, your paperwork will be mailed or faxed to the new housing agency.
  • Once your paperwork is sent to the new agency, you must follow all their policies and rules.

Billing Inquiries and port in documents can be sent to: portability@hano.org.

Portability Move-In (Port-In)

Is when an eligible family moves from another city or county into Orleans Parish.

  • If you wish to Port-In to Orleans Parish, you must contact your current housing agency.
  • Your current housing agency determines if you are eligible to move to Orleans Parish.
  • Portability paperwork can be sent by email, mail, or fax.
  • Once your portability paperwork is received, you will be contacted for an intake appointment.
  • After your paperwork is processed, you will be invited to a briefing appointment where you will receive your voucher.

Portability Contact Information

Mailing Address
Housing Authority of New Orleans (HANO)
Housing Choice Voucher Program
Attn: Incoming Portability
4100 Touro St.
New Orleans, LA 70122

(504) 670-3288
(504) 286-8229 (fax)