Client Services oversees the case management, programs and activities of all residents
and works with the resident leadership to identify service gaps. Staff establishes
relationships with the developers, contractors and private management teams to ensure
that the best interests and needs of the residents are met.
Thanks to HANO’s partnership with Southern University of New Orleans (SUNO), social
work students obtaining their BSW and MSW degrees can perform an internship with
HANO to assist with case management, needs assessments, grant writing and program
As HANO undergoes a massive redevelopment process – replacing older developments
with modern housing -- Client Services manages the relocation of all displaced residents
during this process. We strive to ensure that residents are treated fairly, consistently
and equitably so they will not suffer unnecessary hardships as a result of the activities
designed for the benefit of HANO residents as a whole.
Relocation services include:
- Informational meetings to discuss the process and option choices
- Help locating suitable housing
- Financial assistance for moving expenses
- Payment of security deposits to Housing Choice Voucher landlords
- Assistance with physical moves
Relocation has successfully assisted 75 percent of Scattered Site residents since
November 2009 and is preparing to relocate the remaining residents. Many of the
vacated scattered site units are currently under contract for major renovations,
and we expect to return most of our relocated residents to their former scattered
site units upon completion.