Creating Communities. Building Trust.
Portability

Portability Process

What is Portability?
Portability is the process that allows an eligible Housing Choice Voucher (HCV) applicant or participant to move anywhere in the United States where there is a housing agency operating the federal HCV program.

Port Out Process
Portability Move Out (Port Out) is when an eligible family moves from Orleans Parish to another city or parish.

• If you wish to Port Out, you must contact your Housing Specialist to advise of the request.
• Your Housing Specialist will determine if you are eligible.
• Applicants must have received their voucher and lived in Orleans Parish when they registered on the waiting list.
• Participants must be eligible to receive a voucher to move.
• If eligible, your paperwork will be mailed or faxed to the new housing agency.
• Once your paperwork is sent to the new agency, you must follow all their policies and rules.

Billing Inquiries and port in documents can be sent to: email portability@hano.org.

Portability Move In (Port In)
Is when an eligible family moves from another city or county into Orleans Parish.

• If you wish to Port In to Orleans Parish, you must contact your current housing agency
• Your current housing agency determines if you are eligible to move to Orleans Parish.
• Portability paperwork can be sent by email, mail, or fax.
• Once your portability paperwork is received, you will be contacted for an intake appointment.
• After your paperwork is processed, you will be invited to a briefing appointment where you will receive your voucher.

Housing Authority of New Orleans
Housing Choice Voucher Program
Attn: Incoming Portability
4100 Touro St.
New Orleans, LA 70122
Email portability@hano.org.
Phone: (504) 670-3288
Fax: (504) 605-4535

Portability Department Contact Form

Questions? Comments? Fill out the form below and we will respond within 2 business days.

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Housing Choice Connect
We are pleased to introduce our Housing Choice Connect Program for Tenants & Landlords!